Coronavirus Resources for Team Members

Dear Team Members:

We want to personally thank you for all that you are doing to provide care and services to our residents. Ensuring that our team-members and residents are cared for in a safe and healthy environment is our top priority.

To help protect our residents against the spread of Coronavirus (COVID-19), we have restricted all visitations. These restrictions are strictly preventive to protect the safety of our residents and you our valued team-member.

These restrictions follow the recommendations of local, state, and federal agencies including the National Center for Assisted Living and Centers for Disease Control and Prevention (CDC) during this international outbreak of Coronavirus (COVID-19).

Information for our team-members:

  • Sick team members should stay home. At this time, we request you stay home if you have a fever of over 100 degrees and any symptoms of respiratory illness. Those symptoms include: body aches, cough, and/or shortness of breath. Notify your direct supervisor if you have respiratory symptoms.
  • Notify us if you develop respiratory symptoms while at work. These include: cough, fever, body aches and/or shortness of breath.
  • Practice strict hand hygiene. All team-members should clean their hands before and after interaction with residents and their environment with an alcohol-based hand sanitizer that contains at least 60-95% alcohol, or wash their hands with soap and water for at least 20 seconds. Soap and water is recommended if hands are visibly dirty.
  • Cover your mouth and nose with a tissue when coughing or sneezing. Please review the CDC’s information on coughing and sneezing etiquette.
  • Perform enhanced environmental cleaning. Routinely clean all frequently touched surfaces in the workplace, such as workstations, countertops, and doorknobs. Use the cleaning agents that are usually used in these areas and follow the directions on the label. No special cleaning is necessary for COVID-19.
  • Notify your Executive Director if you’ve come in contact or work in an environment where you have been exposed to COVID-19.
  • If you’re traveling internationally or someone you live with has traveled internationally, you will be required to self-quarantine for 14 days per state recommendations. For the safety of our staff and residents, we highly discourage international travel at this time.
  • Wear a mask while at work to protect our residents.

We are staying up-to-date with the CDC recommendations as they are updated. In addition, we are in close contact with the local and state health department and are following their guidance.

As you already know, people at highest risk include the elderly and those immunocompromised. We are continuing to reinforce strict adherence to infection prevention and control measures including hand hygiene and the use of personal protective equipment when necessary.

During this time of heightened concern due to COVID-19, we want to ensure that our team-members have the tools and resources needed to support themselves and their families. We are committed to supporting you, our team-members, during this unprecedented time and to do our part as the COVID-19 situation continues to evolve.

Employee Assistance Program (EAP) and UHC Emotional Support Line

If you are struggling with anxiety or stress due to the current situation, don’t forget that we provide free face-to-face, counseling sessions to team-members.  Our EAP is confidential, free to use for team members, and open to all family members in your household. Please Call 800.854.1446.

United Healthcare Emotional Support Line 24/7 (free, confidential). Please call 866-342-6892.

Health Advocate
We understand you probably have many questions and concerns regarding the current coronavirus outbreak. Health Advocate is here to support you at this difficult time, and we wanted to share the linked video to help address the emotional and mental health effects related to this changing situation.

If you need to find a testing site, or information about how to receive a test for COVID-19, go to the CDC’s website and follow their guidance on testing.

  • United Healthcare is waiving costs for COVID-19 testing provided at approved locations in accordance with the CDC guidelines, as well as waiving copays, coinsurance and deductibles for visits associated with COVID-19 testing, whether the care is received in a physician’s office, an urgent care center or an emergency department. United Healthcare is also expanding provider telehealth access and waiving member cost sharing for COVID-19 testing-related visits.
  • United Healthcare is also opening a special enrollment period beginning March 23 through April 6 due to the COVID-19 pandemic. United Healthcare is also suspending prior authorization requirements to a post-acute care setting through May 31, and suspending them when a member transfers to a new provider through May 31.