Employee appreciation banner for Elegance at Novato in Novato, California

Coronavirus Precautions 

Last updated: 3/27/2020

We are aggressively monitoring the COVID-19 situation and updating our practices and precautions based on the evolving guidance of the CDCP, CMS, NCAL, AHCA and various state and local health agencies. 

The health and well-being of residents and employees is our first priority; therefore, we are implementing the following additional measures at all communities:

  • We are continuing visitor restrictions to only essential personnel (as defined by the Center for Disease Control and Prevention (CDC) and family members of residents who are receiving end of life care.
  • In addition to screening and obtaining temperatures on all visitors and team members entering our community, we have also implemented universal mask usage.  Visitors will apply a mask upon entering our community.  Team members will apply their masks at the front desk upon completing the screening process. 
  • We have begun the utilization of paper products for dining services.
  • We will be keeping new or returning residents in a modified droplet precaution room to further prevent the possible spread of COVID-19.
  • We are asking all residents to remain in their apartments to better protect themselves.
  • Additional activities that can be done in the room are being offered as well as providing additional ways to connect with loved ones.
  • We continue to educate staff on enhanced infection prevention practices.
  • We are following the CDC guidelines for laundering clothing and are requesting that family members allow our communities to complete our residents' laundering.
  • We are holding all mail and items brought in by families for 24 hours.  We have learned from other senior living organizations that they believe this process, in addition to the clothes laundering, assisted them with preventing further spread of the virus.

Understanding the difficulties of the memory support environment, in addition to local, state, and federal agencies, we’re following the recommendation of the Alzheimer’s Association. While we understand asking these residents to remain in their apartments is not realistic, we are encouraging those who can remain in their apartment to do so. We are continuing to practice social distancing and enhancing environmental cleaning and infection prevention processes.  Staff have been re-educated on symptoms to watch for that may differ slightly in residents with cognitive impairment.

We continue to monitor new developments and evaluate our precautions as new information becomes available. We’re committed to protecting our residents and staff during this time, and we will continue to take all necessary precautions with their health and safety in mind.

We are regularly updating our residents and family members via email, on social media, and over the phone, but if you have an urgent question, as always, please reach out to our Executive Director at any time. For media inquiries, please email covid-19questions@elegance-living.com.

Elegance at Novato


516 E Hospital Rd Novato, CA 94949 US