Last updated: 6/19/2020
We are so grateful for the support of our wonderful residents, families, and team members. This has certainly not been an easy journey navigating these uncharted waters, but we thank our team members for doing their best to keep our residents and each other safe. The support we’ve received from our community is heartwarming. Thank you to each of you who have donated masks, food, supplies, and gas cards, as well as offering a simple thank you to our dedicated healthcare heroes.
Although many states are discussing lifting restrictions, given the impact this novel virus has on our residents, senior living communities will likely be one of the last industries to lighten or remove restrictions. The health and wellness of our residents and team members is our number one priority. Therefore, current visitor restrictions will continue as recommended by the Center for Disease Control & Prevention (CDC) along with the National Center for Assisted Living and other state and local healthcare agencies. We will continue to seek input from these agencies as we work to develop a plan for reducing restrictions. We will continue to follow their guidance on when it is safe to do so. Thank you for continuing to support our team members as we work together to limit the spread of COVID-19.
During this challenging time, we are committed to helping residents stay connected with their families and loved ones. We would like to work together with you to make this possible. Below are some ideas on how to keep in touch, and the ways we are supporting communication between our residents and their families:
Empower, Connect, Engage with LifeLoop
LifeLoop utilizes technology to connect our residents with their families and the staff who care for them. Our residents love viewing photos and videos shared by family members - and how they can, in turn, share with their friends and staff at the community.
We have established a system for care package drop-offs that is safe and does not require entry into our communities. Care packages may include items such as photographs, cards, drawings, snacks, and entertainment (such as books, magazines, and puzzles).
Even with residents who are not tech-savvy, our team has smartphones and tablets that we safely share to be able to FaceTime, Skype, Zoom, and more.
We are aggressively monitoring the COVID-19 situation and updating our practices and precautions based on the evolving guidance of the CDCP, CMS, NCAL, AHCA and various state and local health agencies. Please feel free to reach out to community leadership with any questions.
The health and well-being of residents and employees is our first priority; therefore, we are implementing the following additional measures at all communities:
- We are continuing visitor restrictions to only essential personnel (as defined by the Center for Disease Control and Prevention (CDC) and family members of residents who are receiving end of life care.
- In addition to screening and obtaining temperatures on all visitors and team members entering our community, we have also implemented universal mask usage. Visitors will apply a mask upon entering our community. Team members will apply their mask at the front desk upon completing the screening process.
- We have begun utilization of paper products for dining services.
- We will be keeping new or returning residents in a modified droplet precaution room to further prevent the possible spread of COVID-19.
- We are asking all residents to remain in their apartments to better protect themselves.
- Additional activities that can be done in the room are being offered as well as providing additional ways to connect with loved ones.
- We continue to educate staff on enhanced infection prevention practices.
- We are following the CDC guidelines for laundering clothing and are requesting that family members allow our communities to complete our residents laundering.
- We are holding all mail and items brought in by families for 24 hours. We have learned from other senior living organizations that they believe this process, in addition to the clothes laundering, assisted them with preventing further spread of the virus.
Recognizing that memory support environments present unique challenges to routine pandemic response procedures, in order to better serve our residents, we are following the recommendation of the Alzheimer’s Association in addition to state and federal guidelines. While we understand asking residents to remain in their apartments may not be realistic in all circumstances, we are encouraging those who can remain in their apartment to do so. We are continuing to practice social distancing and enhancing environmental cleaning and infection prevention processes. We have reinforced training of our personnel to recognize signs and symptoms that may differ slightly in residents with cognitive impairment. We understand that your loved one’s mental health is of great concern at this time so we are offering to schedule FaceTime calls between residents and their families to help them stay connected during this difficult time. Contact us directly if you’d like to speak to one of our residents via FaceTime.
We continue to monitor new developments and evaluate our precautions as new information becomes available. We’re committed to protecting our residents and staff during this time, and we will continue to take all necessary precautions with their health and safety in mind.
We are regularly updating our residents and family members via email, on social media and over the phone, but if you have an urgent question, as always, please reach out to our Executive Director at any time. For media inquiries, please email email@example.com.